Privacy Policy
1. General Provisions
This Privacy Policy describes how our website collects, uses, processes, and stores personal data of users in compliance with applicable data protection laws in the United Arab Emirates and international standards, including the General Data Protection Regulation (GDPR). The administration of the website respects user privacy and ensures that personal information is processed in a lawful, fair, and transparent manner. By accessing or using our website, users acknowledge and agree to the terms of this Privacy Policy. The policy is designed to protect the confidentiality and integrity of all personal data processed through our platform and to ensure compliance with applicable UAE legal frameworks, such as the Federal Data Protection Law No. 45 of 2021.
2. Information We Collect
We collect personal data that users voluntarily provide when interacting with our website. This may include but is not limited to names, contact details, identification data, and information necessary for communication services. Additionally, we may collect technical information automatically, such as IP addresses, device identifiers, browser types, and browsing behavior, which help us improve our services and enhance user experience. Personal data collected is limited to what is necessary for the purposes described in this Privacy Policy, and sensitive data will not be collected without explicit consent from the user.
3. How We Use Information
The information we collect is used for multiple lawful purposes. These include facilitating communication services, maintaining account functionality, improving the website’s performance, enhancing user experience, conducting analytics, ensuring security, and complying with legal obligations under UAE laws and GDPR. Personal data may also be processed to provide users with tailored content and to enable international communication. At all times, the processing of data is done with a legitimate legal basis, and users are informed of their rights to access, rectify, or erase their data.
4. Data Protection and Retention Period
We implement advanced technical and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, restricted access controls, and secure data storage protocols. Data retention is limited to the period necessary to fulfill the purposes stated in this Privacy Policy. Once data is no longer required, it will be securely deleted or anonymized. In compliance with UAE regulations and GDPR requirements, data is retained no longer than necessary for lawful business or legal purposes.
5. Data Sharing with Third Parties
We may share personal data with trusted third-party partners, strictly for purposes aligned with this Privacy Policy. These may include hosting providers, analytics tools, and communication facilitators. Any third-party processing of personal data will be governed by data processing agreements ensuring compliance with UAE law and GDPR standards. Personal data will not be sold or disclosed to unauthorized parties. Where international data transfers are necessary, safeguards such as contractual clauses and legal frameworks will be applied to protect user information.
6. Use of Cookies
Our website uses cookies and similar technologies to enhance functionality, improve user experience, and analyze website performance. Cookies are small text files stored on a user’s device that help us understand user behavior and provide personalized services. Users may manage their cookie preferences through browser settings. By continuing to use the website, users consent to the use of cookies as described in our Cookie Policy.
7. User Rights
Users have the right to access, correct, update, or request deletion of their personal data. They may also object to certain processing activities or request the restriction of data processing. Under GDPR, users have the right to data portability, enabling them to receive their data in a structured format. To exercise these rights, users must submit a written request to the administration of the website. All requests will be addressed in compliance with applicable UAE laws and GDPR timelines.
8. Changes to this Policy
We reserve the right to amend or update this Privacy Policy at any time in response to changing legal, regulatory, or business requirements. Any updates will be published on this page with a revised effective date. Users are encouraged to review the Privacy Policy periodically to remain informed about how their data is managed. Continued use of the website constitutes acceptance of any modifications made.
9. User Consent
By accessing and using our website, users provide explicit consent to the collection, processing, and use of their personal data as described in this Privacy Policy. If a user does not agree with any provision of this Policy, they should discontinue using the website immediately. Consent may be withdrawn at any time by contacting the website administration, without affecting the lawfulness of processing carried out prior to withdrawal.
🏢 FamilyLink
📍 Al Shatha Tower, Office 604, Sheikh Zayed Road, Dubai, UAE
📞 +971 4 733 2479